Scaling Research Practice

Project overview

At Workday, I led key initiatives to scale research operations and embed user insights more deeply into product development.

I created flexible templates and documentation to support consistent research practice, streamlined recruitment workflows to improve speed and compliance, and co-developed a scalable insights library to make findings more accessible across teams.

I also ran educational workshops on conducting interviews and designing lightweight experiments, alongside sharing practical ways to communicate insights effectively.

By coaching designers and PMs and providing hands-on support, I helped democratise research across the organisation, making it more efficient, visible, and impactful.